YouTrip users are facing a frustrating issue with card payments in Johor Bahru (JB). The platform has been reversing charges for declined transactions, causing confusion and inconvenience for customers. One user, who encountered this problem, was charged for transactions that were initially declined the day before. This incident occurred at the Angsana shopping mall in JB, where the payment was declined, and a 'do not honor response' code appeared on the card payment terminal. The customer was embarrassed in front of the manager, cashier, and queue, and had to use his credit card instead. The next day, the declined transactions were charged but later reversed, and the user confirmed that no overcharges occurred. This issue is not isolated, as several YouTrip users have shared similar experiences on social media, expressing frustration over 'double charges' and the need to rely on cash. YouTrip has responded to these comments, reassuring users that the problem has been resolved and that reversal payments will be processed for all affected users. The platform is currently addressing technical issues affecting card transactions in Singapore and Thailand, as well as services like Apple Pay, Google Pay, and ATM withdrawals. This situation highlights the importance of reliable payment systems and the potential impact on customers' financial well-being. It's crucial for users to stay informed about any platform updates and to reach out to customer support if they encounter similar issues.
